Frequently asked questions
Technical
How long does it take to charge the Enkl Sound ES1?
Enkl Sound ES1 uses Fast charging. Kindly expect approximately 1½ hours. When charging, the speaker can play 50-70% of maximum volume.
How long will I get from a fully charged speaker?
80 hours at moderate volume, 20 hours at full volume.
Is there an app for this speaker?
Yes, the Enkl companion app is tailored to the speaker. (Release 2023)
Can the Enkl speaker be customized?
No, this product is not customizable.
Is the Enkl speaker waterproof?
The ES1 has an IP65 coating, which makes the electronics and housing water-resistant and splash-proof. Note, however, that the bass port is open and that the woofers and tweeters should not come into contact with water.
Buy online
Where can I find instructions for using my speaker?
Is there a warranty on my product?
Yes, Enkl Sound offers a 2-year warranty from the date of purchase.
Are there monthly/annual fees to use the app?
No, our app is free to use with no subscription or additional fees.
What is your return policy?
We offer returns within 14 days of purchase. Contact our customer service for further assistance.
General support
Can this product be customized?
No, the ES1 speaker is not designed to be customizable.
How long does it take to charge the ES1 speaker?
The ES1 uses fast charging and takes approximately 1.5 hours.
How much playtime do I get from a fully charged speaker?
80 hours at moderate volume, 20 hours at full volume.
Why don't the volume levels on my phone and the speaker LEDs match?
On the control panel we have 9 LEDs which change when the volume is adjusted. Most phones have 16 volume levels, so one adjustment on the phone does not necessarily correspond to one adjustment on the speaker. The sound levels are also not linear: there are more steps at low volume and fewer at high volume. This is to avoid drastic changes when listening at low volume.
Why does the volume turn down automatically?
When charging, the ES1 plays at 50-70% volume and can automatically adjust the volume to avoid overloading while charging.