Frequently asked questions

ES2 offers up to 24 hours of playback at moderate volume. Actual battery life depends on volume, music and use. A full charge takes approximately 2 hours with a suitable fast charger; a lower-powered charger may take longer.

ES2 charges via USB-C and supports 5 V and PD/QC charging. Use a suitable USB charger and a USB-C cable in good condition. Our ES-Power is a 45 W USB-C PD charger. Both the charger and cable affect charging speed. See the ES2 guide and our accessories.

Yes. ES2 can play music while charging, but cannot play at maximum volume during charging. Only charge the speaker in dry conditions and keep the USB-C port dry.

You can use one ES2 on its own. With two ES2 speakers, you can listen in stereo, with one playing the left channel and the other the right. Placing the speakers apart makes the position of instruments and voices clearer. See the guide to two ES2 speakers in stereo. Stereo pairing is not a Wi-Fi multiroom system for playing different music independently in separate rooms.

Turn on ES2, open your phone's Bluetooth settings and select the speaker from the available devices. You do not need the app to play music via Bluetooth. Follow the ES2 guide if the speaker is already connected to another device or you need help pairing.

Yes, ES2 has an analogue 3.5 mm line-in input. Your turntable must output a LINE signal. If it only has a PHONO output, the signal must first pass through a suitable RIAA phono preamp. The cable you need depends on your turntable's outputs. See the guide to turntables and line-in. The guide explains how to connect a turntable to one ES2.

ES2 is protected against water splashes to IPX4, but is not waterproof and must not be submerged. Keep the connections dry and only charge in dry conditions. Bring the speaker indoors after use rather than leaving it outside in all weather.

Check that the speaker is switched on and charged, and that Bluetooth is enabled on your phone. Check whether another phone is already connected. For stereo pairing, both speakers must be ES2. Follow the pairing steps in the ES2 guide. If the problem continues, email contact@enklsound.com with your phone model, whether the issue affects one or two speakers, and what you have already tried.

ES1 offers up to 80 hours of playback at moderate volume and up to 20 hours at full volume. Battery life depends on the music and how you use it. With suitable fast charging, a full charge takes approximately 1.5 hours. See the ES1 guide.

During charging, ES1 can play at approximately 50-70% of its maximum volume. The speaker may therefore reduce the volume while charging. This is part of its normal operation during charging.

ES1 is water-resistant and protected against water splashes to IPX4. It must not be submerged. Keep the bass port, speaker drivers and connections dry, and only charge in dry conditions. This protection does not mean the speaker can be left outdoors in all weather.

ES1 displays the volume using 9 LEDs. Your phone may divide its volume into different steps, so pressing a volume button on the phone will not necessarily change an LED on the speaker. The steps are not necessarily equal in size either.

You can play music via Bluetooth without the app. The Enkl Sound app is free, requires no subscription and has no user account or login. It is available for iOS and Android. The app lets you access the settings supported by your speaker.

You can use the app to adjust the sound with EQ, check the battery level and update the speaker's firmware. Available features depend on your model and software version. Follow the instructions in the app when updating.

Check that the speaker is switched on and your phone's Bluetooth is enabled. Grant the app the Bluetooth permissions it requests. On older Android versions, Bluetooth scanning may also require location permission; the app does not use this to track your location. If the problem continues, email app@enklsound.com with your phone model, operating system, app version and speaker model.

Find quick-start instructions and tutorial videos in the ES1 guide or ES2 guide. Tech Insider includes guides to stereo and turntables. If you still need help, email contact@enklsound.com with your model and a description of the problem.

We offer free standard delivery within the EU. Delivery options and estimated delivery times are shown when you order and depend on the destination country and stock availability. We will contact you if delivery is delayed. See our shipping policy.

For items bought from our online store, you must clearly notify us within 60 days of receipt if you wish to return them. If an order arrives in separate deliveries, the period starts when you receive the last item. Then send the item back within 14 days of your notification. The guarantee does not limit your statutory rights. See our returns and refunds policy.

You may inspect the item to establish its nature, characteristics and functioning. You may be liable for a specific reduction in value if you handle it beyond what is necessary for this inspection. Original packaging is recommended for returns, but is not a requirement for exercising your statutory right of withdrawal. See the full terms and conditions.

If you withdraw from the purchase, you normally pay for return shipping unless otherwise agreed or promised at the time of purchase. For a valid claim concerning a defect, we cover the necessary, reasonable transport costs. Contact us before sending the item so we can provide return instructions.

Email contact@enklsound.com with your name, order number and the items you wish to return. We will provide return instructions. Pack the item securely, include its accessories and keep proof of dispatch. Simply not collecting or accepting the parcel is not sufficient notice of withdrawal. We do not accept parcels sent cash on delivery.

We refund without undue delay and no later than 14 days after your notice of withdrawal. We may withhold the refund until we have received the item or proof that you have sent it back, whichever comes first. We refund using the original payment method unless you expressly agree to another method at no cost to you. If you return the entire purchase, we also refund the cost of our least expensive standard delivery.

We refund to the payment method used for the purchase. If you paid through Klarna, the refund goes through Klarna. You can check your payment status with Klarna. If tracking shows your return has been delivered but the matter remains unresolved, email contact@enklsound.com with your order number and return tracking so we can investigate.

Consumers in Denmark have a 2-year statutory right to claim for defects under Danish sales law. Enkl Sound's stated 2-year product guarantee is additional and does not limit your statutory rights. The remedy for a defect depends on the circumstances and applicable law. See our terms and conditions.

Email contact@enklsound.com with your order number, speaker model and a description of the fault. Photos or a short video are helpful. For shipping damage, please also include photos of the packaging if possible. If the charger, cable or connector is damaged, stop using it and contact us. Agree the practical next steps with us before sending the item.